Client Charter
1.
Feedback regarding Infrastructure matters to be provided to the Stakeholders within three (3) working days;
2.
Extracts of the approval MMKN paper to be distributed to implementing agencies within three (3) working days;
3.
Complaints on Infrastructure assets (Roads, Buildings and Bridges) to be forwarded to related agencies within three (3) working days;
4.
The appointment of The Authorities Board Members / Corporation (under the purview of Ministry) to be made before tenure ends;
5.
The completed travelling applications outside Sarawak by agencies for official purposes to be processed within seven (7) working days for approval of Sarawak State Secretary;
6.
The completed application for confirmation of service to be submitted to Human Resource Development and Management Unit, Office of the Premier of Sarawak for approval within seven (7) working days;
7.
Feedback to TALIKHIDMAT complaints to be provided within three (3) working days;
8.
Processing of bills, invoices and staff claims for payment within fourteen (14) days from the date of complete documents received by the Finance Division; and
9.
Issuance of departmental warrant (not involving request for variation/ virement/supplementary) within five (5) working days from the date of complete application received by the Finance Division.
